About This Policy

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our website or on location at one of our restaurants.

 

By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

 

Who are we?

C'era Una Volta is a restaurant/venue based in Alameda, California. We have more than one location in this city. Our head office address is: 800 West Tower Avenue at Bladium Sports Club in Alameda, CA 94501.

 

How do we collect information from you?

We collect information from you:

• when you make a booking.

• when you visit our restaurant locations.

• make an inquiry.

• when you sign up to receive marketing emails.

 

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

 

When you make a booking, C'era Una Volta collects information such as:

• title

• first and last names

• e-mail address (used for booking confirmation and post-dining feedback emails)

• home or work address

• billing information taken for deposits, ticketing, or holding credit card information for

• use in the case of no-shows (where applicable)

• telephone number

• company name

• dietary requests

• marketing preferences (whether you opt-in or opt-out)

 

When you dine at C'era Una Volta:

• marketing responses (where applicable)

• survey responses

• current and past restaurant reservation details

 

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by C'era Una Volta's marketing partners. This information can include:

• device type (e.g. mobile, computer, laptop, tablet)

• cookies

• operating system

• IP address

• browser type

• browser information (e.g., type, language, and history)

• domain names

• access times

• settings

• referring website addresses

• other data about your device to provide the services as otherwise described in this policy.

 

Location information:

If you use our website, we may receive your generic location (such as city or neighborhood).

 

Careers:

You may submit your CV if you’re interested in working for us to catering@ceraunavolta.us. This information may include:

• personal details

• employment details

• education

• salary history

• other relevant details

 

We will use this information to assess your application. We may also keep it in our records for future reference. 
IMPORTANT: Please get in contact if you would no longer like us to hold your records at www.ceraunavolta.us/options.

 

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

 

We require the information outlined in the previous section to understand your needs and provide you with better service, and in particular for the following reasons:

• Internal record keeping.

• Send you service emails (booking confirmation and post-dining feedback).

• Improve our products and services.

• Send marketing communications if you have opted in to receive them.

• We may use the information to customize the website according to your interests.

 

Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

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We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. Point of Sale Software for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.

 

Third parties, such as Menufy, whose content appears on our online ordering on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

 

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

 

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

 

For reservations taken through our reservation software, your data will only be stored in the United States. Reservation data is stored securely in data centers managed by our third party partners.

 

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

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Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at: www.ceraunavolta.us/options.

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You have a right to request a copy of the personal information that C'era Una Volta holds about you and have any inaccuracies corrected. Any such requests should be made to this web page: www.ceraunavolta.us/options.

 

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis).

 

Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

 

Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalize your online experience and to generate
activity reporting.

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A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

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Authentication, personalization and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

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Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

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Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

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Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
 

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

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What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

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In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)

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Restaurant groups 
We may share your information (such as meal or seating preferences and special occasions) with our other restaurant locations in the same restaurant group. This is to enhance the hospitality experience that we, C'era Una Volta, provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.

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In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.

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WIX Accessibility Statement

C'era Una Volta (www.ceraunavolta.us) is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.

 

Whilst C'era Una Volta strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working toachieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

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If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator, Cheryl Principato, by phone 510.769.4828 or e-mail at cheryl@ceraunavolta.us. Your feedback will help us make improvements.

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For More Information

Please feel free to contact us at: 800 West Tower Avenue at Bladium Sports Club in Alameda, CA
94501. Tel: 510.769.4828

 

Changes to this statement
C'era Una Volta will occasionally update this Privacy Policy to reflect company and customer feedback. C'era Una Volta encourages you to periodically review this statement to be informed of how C'era Una Volta is protecting your information.